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ADA & 504 Services

Access and compliance are critical components in creating equitable and inclusive communities. We consult on practical solutions and offer interim support to help employers and schools effectively navigate accommodations and support for individuals with disabilities. 

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Process and Policy Development

We help develop effective accommodation processes that support employees and departments by emphasizing transparency, good-faith engagement, collaboration, compromise, and timeliness.

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Accessibility Compliance Assessment

Our team provides an in-depth review of your institution’s approach to accessibility, accommodations, and compliance that includes policy review, meetings with stakeholders, and confidential recommendations. 


Consulting Support

We provide mentoring and support to administrators who are responsible for institutional ADA & 504 compliance – whether they are new to the role, serving on an interim basis,  or updating their skills for a new set of challenges.

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Interim Support

Grand River Solutions can imbed a subject-matter expert to assist with ADA & 504 compliance on an interim basis. Short or long-term support can include managing the organization’s accommodation process, assisting departments with disability-related questions, and working with leadership as an interim coordinator.

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ADA & 504 Investigations

We provide experienced investigators to address employee and student grievances of accommodation requests and offer in-depth investigations of claims of discrimination based on disability. In addition, our team consults with institutions for investigations that are initiated by outside agencies such as DOJ and OCR, addressing access, disability discrimination, and allegations of failure to enter into and maintain the ADA interactive process.

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Grand River Solutions provides custom disability-related topics training to ADA & 504 Coordinators, HR Professionals, compliance specialists, and on-staff investigators.

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Learn more about our ADA & 504 Services

ADA & 504 Team

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Crystal C. Coombes

Crystal C. Coombes joins Grand River Solutions as 504 Practice Lead with more than 35 years of experience in private and public industry, higher education, and disability management. Crystal previously served as ADA/504 Coordinator and Title IX Coordinator in addition to her role as the Assistant Vice President of Equity and Access Services with the Office for Diversity, Equity and Inclusion at George Mason University. During her extensive career, she has developed, implemented and managed several inaugural programs and services including that of a multi-campus division of Student Affairs. Crystal has an extensive background in mental health and crisis assessment/management, equity and access services, disability and workers compensation, compliance and risk management, and investigation. She holds various professional certifications including licensure as a Licensed Professional Counselor in Virginia and as a national mediator.

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Andrea Stagg

Andrea Stagg has extensive experience in higher education in-house legal settings at public and private colleges and universities. As Deputy General Counsel and Director of Government Relations & Compliance at Barnard College she oversaw all legal and compliance matters, including navigating the pandemic as chair of the College’s COVID-19 Vaccine Working Group. She has presented in-person and virtual training to thousands of higher education professionals, attorneys, and board members throughout career. Andrea has also published legal and compliance writing about sexual and interpersonal violence prevention and response, the Clery Act, NCAA compliance, and program integrity.  

Myra Waddell

Myra Waddell

Myra Waddell is a Senior Solutions Specialist with over 30 years of experience in higher education. Myra served as the Director of Disability Services at Winston-Salem State University, and a Special Education Resource Teacher in Franklin County Schools, Virginia. She also served as an itinerant teacher to Greensboro City Schools and Winston-Salem Forsyth County Schools, in North Carolina. At Winston-Salem State University, Myra was responsible for providing accommodations to faculty, staff, and students in addition to, providing educational opportunities to the university and assisting with maintaining ADA Compliance. She facilitated trainings and led presentations for Faculty, Staff, Students, Academic Departments, and Residence Life. 

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Aniya Ward

Aniya Sutton Ward is a Senior Solutions Specialist with Grand River Solutions. Aniya previously served as the Title IX coordinator and EEO/Title IX investigator for four years at Winston-Salem State University, where she oversaw the Title IX and EEO office’s day-to-day functions while conducting Title IX EEO investigations involving faculty, staff, and students. Before working at Winston-Salem State University, Aniya served as the ADA counselor and Title IX investigator at Lenoir Community College in North Carolina. In conjunction with serving as a staff member within the higher education community, Aniya also worked as an adjunct instructor of liberal arts. Her experience and formal education provided an extensive understanding of compliance-related issues in the higher education system. Aniya assisted with creating opportunities to foster and develop partnerships with valuable stakeholders of interest.

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