coworkers working collaboratively

Investigations

Harassment | Discrimination | Conduct

Grand River Solutions provides prompt, impartial, and thorough investigations for institutions nationwide. We partner with colleges, universities, PK–12 schools, and organizations on harassment, discrimination, employee and student conduct, civil rights, and other complex resolutions needs, including cases subject to OCR scrutiny.

Investigations Enhanced by Risk Reduction Software, Exclusive to Grand River Solutions

Every investigation is supported by Case Tracker, our proprietary equity software. Monitor case progress, timelines, evidence uploads, and communications in real time, for greater transparency, advanced data collection, and clearer oversight from start to finish.

Our Team is Here to Support Your Team

Expand your capacity without stressing your budget.

For civil rights matters, Titles VI, VII, IX & ADA | 504, we provide affordable, adaptable investigation services that scale to your caseload and your ever-shifting budget. Meet your compliance obligations without asking your already-stretched team to do more with less. Talk to us about innovative ways our subject-matter experts can help.

Grand River Solutions investigators

Investigation Offerings

three coworkers collaborating

As-Needed Investigations

No Commitment, No Minimums

When allegations arise, institutions require experienced investigators who can step in quickly, offering flexible access to seasoned professionals without the stress of long-term commitments or required minimum engagement.

  • Nationally recognized experts with deep experience
  • Easy solution for addressing increased caseloads
  • Rapid deployment to satisfy demanding timelines
  • Hourly engagement with no long-term requirements
  • Transparent, usage-based billing

Fixed-Price Investigations

Per-Project Cost Certainty

When you have a fact-finding investigation and a restricted budget, unpredictable costs shouldn’t be part of the equation. Our data-informed cost methodology, developed f rom years of experience supporting institutions on complex matters, allows us to accurately scope qualifying cases and offer a fixed-price investigation option.

  • No unpredictable hourly billing
  • Budget certainty from the outset
  • The benefits of an internal team member with the neutrality of an external provider
Karen headshot

Embedded Investigator

Dedicated Practitioner or Team

If you need to fill gaps in internal resources or are managing an increased caseload, we can provide an embedded investigator who seamlessly integrates with your team and workflows.

  • Monthly flat rate
  • Reduced hiring and onboarding burden
  • Experienced practitioners you know and trust
  • The benefits of an internal person with the neutrality of an external provider
  • Knowledge of your policies and procedures
Lanelle talking with woman

Annual Bank of Hours

Budget Predictability

For institutions with fluctuating investigation volumes, our annual partnership option provides predictable budgeting and flexible access to our exceptional pool of investigators.

  • Discounted rate for annual block of hours
  • Experienced team you know and trust
  • A no-stress yearly rollover feature for unused hours
  • Benefits of an internal person with the neutrality of external provider
  • Knowldege of your policy and procedures
conversations happening in a hallway

Specialty Investigations

Unique Skillset Practitioners

Some cases call for an investigator with specialized experience. When your matter involves complex issues — e.g., whistleblower complaints, religious discrimination, athletics, or cases involving children and families — we match you with a practitioner whose expertise fits the project.

  • Nation’s largest full-time team of practitioners
  • Deep knowledge and diverse backgrounds
  • Responsive partnership to select the ideal person
two investigators

Selective Scope

Flexible Support, Built-In Learning

Sometimes you need extra hands, particular expertise, or a neutral party for a specific piece of the process. Other times, you need on-the-job support to build your team’s skills. Our investigators can step in and collaborate at any stage — either sharing the work as a capacity boost, or guiding your staff through it as hands-on training. You choose the type of support you need:

  • Evidence gathering
  • Interview summaries
  • Fact-gathering report
  • Analysis
  • Findings of Fact
  • Findings of Policy
Investigative support

Independent Investigation Review

For high-stakes, high-profile, or complex investigations, institutions benefit from an objective review to confirm that the process and findings are thorough, fair, and aligned with applicable policies and best practices.

  • Fact-based assessment of investigative procedures, documentation, and findings
  • Unbiased evaluation of the integrity of the process
  • Confidence in the soundness of the outcome
  • Transparency and assurance for your community
Pari and Katon talking on stair platform

Rapid Response Investigations

Some matters require immediate attention, specialized expertise, and the ability to mobilize quickly.

We developed Rapid Response Investigations for sensitive complex and urgent matters that need a coordinated approach from the outset. We employ our Rapid Response Team, including a dedicated a senior-level professional to develop a roadmap aligned with your policies that outlines key requirements, responsibilities, timelines, and institutional expectations to deliver fast and thorough results.

group collaborating around a table

Investigator Coaching & Mentoring

Have new team members who need advanced training, or experienced staff looking to acquire new skills?

We have mentors who bring deep knowledge across all aspects of resolution, have trained hundreds of practitioners, and have created model reports for large state systems.

Jodie and Cherie speaking together
Case tracker logo

A Key Part of Your Investigation Team

Case Tracker — Risk-Reduction Software that Demonstrates Support and Respect for Your Community.

Only from Grand River Solutions, every investigation service includes Case Tracker, a platform automated to follow your policies and procedures, with step-by-step prompts, deadline alerts and enhanced data collection. Coordinators can easily check the progress of an investigation at any moment. Leadership, stakeholders, and parties get permission-based access to a dedicated portal for communications, uploads, and file sharing. Included at no added cost, Case Tracker helps you reduce risk and build trust in the process.

Resolutions Support Services

Our Investigations, Hearings & Appeals team provides trusted, impartial support in resolving civil rights, discrimination, and misconduct matters. On site or virtually, we are here for you.

  • Investigator
  • Alternative Resolution Facilitator
  • Hearing Officer
  • Decision-Maker
  • Advisor
  • Panel Member
  • Chair
  • Appellate Officer
signing a document